Privacy Policy

This Privacy Policy explains how UG-X, a brand of UNIQUE GLOBAL DEPOT INC. ("UG-X", "we", "us", or "our"), collects, uses, discloses, and safeguards your information when you visit ug-x.com (the "Site") or engage our services. UG-X is a software development agency based in New Jersey and Florida, USA, serving clients worldwide. By using the Site or our services, you agree to the practices described here.

1. Information We Collect

Information you provide

• Contact & account details — name, email address, phone number, company name, and password when you submit a form, request a quote, or create an account.
• Project information — details you share about your project, requirements, budget, and any materials you provide to us.
• Payment information — when you pay an invoice, your card details are collected and processed directly by our payment processor (Stripe). We do not store full card numbers on our servers.
• Communications — messages, support tickets, and correspondence you send to us.

Information collected automatically

• Usage & device data — IP address, browser type, pages viewed, and timestamps, recorded in our server logs.
• Cookies — we use essential cookies to keep you signed in and to secure forms. See "Cookies" below.

2. How We Use Your Information

• To provide, operate, and improve our services and the Site;
• To prepare quotes, fulfil orders, manage projects, and issue invoices;
• To process payments and prevent fraud;
• To respond to enquiries, provide support, and send service-related notifications;
• To send you information about your projects and, where permitted, relevant updates (you can opt out at any time);
• To comply with legal obligations and enforce our terms.

3. Payment Processing

Payments are processed by Stripe, Inc. When you pay online, your card data is transmitted directly to Stripe under their security standards and privacy policy. We receive only confirmation of payment and limited transaction metadata (such as amount, status, and a payment reference). We never see or store your full card number.

4. Cookies

We use strictly necessary cookies for authentication, session management, and anti-forgery protection. These are required for the Site to function and cannot be disabled through the Site. We do not use third-party advertising or cross-site tracking cookies.

5. How We Share Information

We do not sell your personal information. We share it only:

• With service providers who perform functions on our behalf (e.g., Stripe for payments, our email/hosting providers), bound by confidentiality obligations;
• When required by law, legal process, or to protect our rights, safety, or property;
• In connection with a business transfer (merger, acquisition, or sale of assets), with notice where required.

6. Data Retention

We retain personal information for as long as needed to provide our services, maintain business and financial records, and comply with legal obligations. When no longer required, we delete or anonymise it.

7. Security

We use industry-standard measures — including encrypted connections (HTTPS), hashed passwords, access controls, and account lockout — to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the right to access, correct, delete, or port your personal information, to object to or restrict certain processing, and to withdraw consent. Residents of California (CCPA/CPRA) and the EEA/UK (GDPR) have additional rights, including the right not to be discriminated against for exercising them. To make a request, contact us using the details below; we will respond within the timeframe required by applicable law.

9. Children's Privacy

The Site and our services are not directed to children under 16, and we do not knowingly collect their personal information. If you believe a child has provided us information, contact us and we will delete it.

10. International Users

We are based in the United States and process information there. If you access the Site from outside the U.S., you consent to the transfer and processing of your information in the U.S., which may have different data-protection laws than your country.

11. Third-Party Links

The Site may link to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date reflects the latest revision. Material changes will be posted on this page.

13. Contact Us

Questions about this policy or your information? Email [email protected] or use our contact page.